This Refund, Payment & Collection Policy (“Policy”) applies to all purchases of goods and services from Great Northern Tanks Pty Ltd unless otherwise agreed in writing.
1. DEFINITIONS
1a) In this Policy:
2. CUSTOMER SATISFACTION
2a) At Great Northern Tanks, customer satisfaction is important to us.
2b) We provide refunds, repairs and replacements in accordance with the Australian Consumer Law and the terms of this Policy.
2c) Any benefits provided under this Policy are in addition to your rights under the Australian Consumer Law.
2d) Please read this Policy before making your purchase so you understand your rights and our obligations.
3. AUSTRALIAN CONSUMER LAW
3a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
3b) If a product or service has a major failure, you are entitled to:
3c) If the failure does not amount to a major failure, we will repair or replace the goods or rectify the service within a reasonable time.
3d) Nothing contained in this Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Further information regarding your consumer rights is available from the Australian Competition and Consumer Commission (ACCC).
4. PAYMENT TERMS
4a) A deposit is required before any water tank order will be accepted by Great Northern Tanks.
4b) No production, procurement, delivery or installation date will be allocated until the required deposit has been received.
4c) The remaining balance becomes payable when your tank enters production. Great Northern Tanks will notify you when final payment is due.
4d) Failure to pay the outstanding balance by the requested due date may result in your order being removed from its allocated production schedule and rescheduled to the next available production, delivery or installation date.
4e) Any delays resulting from late payment are the responsibility of the customer. Great Northern Tanks accepts no liability for any delay caused by overdue payment.
5. CUSTOM MANUFACTURED PRODUCTS
5a) Many products supplied by Great Northern Tanks are custom manufactured specifically to each customer’s order.
5b) Once production has commenced, orders cannot be cancelled due to a change of mind.
5c) Any cancellation request prior to production commencing will be considered at the sole discretion of Great Northern Tanks.
5d) Approved cancellations may be subject to reasonable administrative costs and expenses already incurred, to the extent permitted under the Australian Consumer Law.
6. CHANGE OF PURCHASER
6a) Requests to transfer an order to another purchaser or change the name on an order must be submitted in writing.
6b) Approval of any transfer is at the sole discretion of Great Northern Tanks.
6c) Great Northern Tanks may refuse a transfer where production has commenced, delivery has been scheduled or the requested change would materially alter the original agreement.
6d) Approved transfers may incur a reasonable administration fee.
7. COLLECTION, DELIVERY & STORAGE
7a) Once notified that your order has been completed, you must collect the goods or make them available for delivery or installation within fourteen (14) days.
7b) Where collection or delivery does not occur within fourteen (14) days due to customer delay, Great Northern Tanks reserves the right to apply reasonable storage charges from the fifteenth (15th) day.
7c) Great Northern Tanks will make reasonable attempts to contact customers regarding outstanding collections or deliveries.
7d) If an order remains uncollected or delivery cannot be completed after reasonable attempts to contact the customer, Great Northern Tanks reserves the right to cancel the order.
7e) Where an order is cancelled due to the customer’s failure to collect the goods or accept delivery within the required timeframe, Great Northern Tanks may retain all or part of the deposit to recover reasonable costs incurred, including administration, manufacturing and storage costs, to the extent permitted by the Australian Consumer Law.
8. SERVICES YOU CANNOT CANCEL
8a) You must pay for services that have been supplied under a service agreement where those services have been completed as agreed.
8b) You are not entitled to cancel a service or receive a refund where:
Nothing in this clause limits your rights under the Australian Consumer Law.
9. PRODUCTS DAMAGED DURING DELIVERY
9a) If your goods are damaged during delivery:
9b) Once the damage has been assessed, Great Northern Tanks will, where appropriate, repair, replace or refund the damaged goods in accordance with the Australian Consumer Law.
10. RETURN SHIPPING COSTS
10a) Where goods fail to meet the Consumer Guarantees under the Australian Consumer Law, Great Northern Tanks will pay the reasonable cost of returning the goods and supplying any replacement.
10b) Where the returned goods are later found not to qualify for repair, replacement or refund under the Australian Consumer Law or this Policy, the customer may be responsible for any inspection, freight or collection costs incurred.
11. EXCEPTIONS
Great Northern Tanks may refuse a repair, replacement or refund where permitted by the Australian Consumer Law, including where:
12. CONTACT US
If you have any questions regarding this Policy or wish to request a repair, replacement or refund, please contact:
Great Northern Tanks Pty Ltd
Phone: 1300 774 410
Email: distribution@greatnortherntanks.com.au
Website: www.greatnortherntanks.com.au
This Policy is to be read together with your quotation, order confirmation, invoice and any applicable Terms and Conditions of Sale. Where there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
